Returns & Refunds

Equipment

Unused equipment in original packaging may be returned within 30 days for a full refund. Equipment that has been used may be exchanged if defective; manufacturer warranties apply. Custom-configured items are non-returnable unless defective.

Return shipping is paid by the customer for returns due to a change of mind or preference. If an item arrives damaged or defective, we pay the return shipping and you can choose a replacement or a refund.

Items with a restocking fee

Some items show a restocking fee for change-of-mind returns on their product page. For those items the fee and buyer-paid return shipping apply; damaged or defective items are always covered by us.

Hygiene items

For health and safety reasons, opened incontinence supplies, cushions and bath safety items that have been used cannot be returned. Unopened cases may be returned within 30 days.

Last updated 2026.